Updated Friday, November 17, 2020
The health and well-being of residents, employees, and their families is our highest priority. In response to the COVID-19 public health crisis, GOAL Properties is committed to keeping you safe and informed.
Our Pandemic Response Team is monitoring the crisis closely, as well as the actions taken by government authorities, non-profit agencies, and industry.
Please check this page frequently for updates regarding our response to the COVID-19 pandemic, tips to protect yourself and your home, and how you can find help and reliable information.
Doing Business Together
Offices and Maintenance
Limiting Office Visits. To protect the health and safety of employees and the public, our offices are currently closed for customer visits.
We are Still Working. Subject to applicable government restrictions and guidelines, our employees are performing essential duties from home and when necessary, in the field. Employees are remaining home if sick or symptomatic, in a high risk group, or quarantined.
Repair & Maintenance. Our employees and vendors are taking extra precautions which may include asking about occupants’ current health and exposure risks, and wearing personal protective equipment during service calls.
Please request maintenance at our Resident Portal.
Emergency Repairs. We will schedule emergency and certain urgent repairs relating to life safety or property risk as soon as possible.
Other Repairs. Generally, we strive to schedule non-emergency repairs within a few business days. From time to time, public health guidelines may cause us to delay or defer non-emergency repairs to protect your health and that of our employees and vendors.
Property Showings and Moving
Property Showings. All properties listed for rent and available for self-showings have been thoroughly cleaned and disinfected. Choose a listing at a Future Residents market page, and click “Self Tour Now” or “Add to Wait List.”
Moving In. All properties are thoroughly cleaned and disinfected prior to move-in. We have modified our procedures to prioritize your health and safety, and that of our employees and vendors. Please contact your property manager to learn more.
Moving Out. If your move-out plans have changed as a result of the public health crisis, please contact your property manager through our Resident Portal. We may be able to help.
How to Pay. We have suspended in-person rent payments at many of our offices. Please pay online at your Resident Portal by eCheck or through RentMoney. If you pay by mail, please write your property address on the payment and send it to GOAL Properties, P.O. Box 11146, Charlotte, NC 28220. Please check your Resident Portal for additional communications concerning rent payments.
Due Date. The due date for rent payment has not changed, and late fees will generally still apply in accordance with lease terms. If you are suffering financial distress from the COVID-19 pandemic, help is available from many sources. Generally mailed payments must be postmarked by the payment due date. Please check your Resident Portal for additional information concerning rent payments.
Job Loss or Other Hardship. If you have suffered a job loss or other hardship as a result of the COVID-19 pandemic and cannot pay your rent, please contact us. Learn about financial assistance available for most Americans including unemployment benefits and programs to help pay bills.
Co-Tenants and Guarantors. If your lease has one or more co-tenants or a guarantor, consider how to support each other during this difficult time. Each co-tenant and guarantor is responsible for the total amount of rent due and other lease obligations.
Staying Healthy Together
Facing the Crisis Together
Emergency Help Now
Federal, state, and local governments, as well as many industries and non-profit agencies are helping individuals, families, and small businesses to weather the crisis. If you have lost your job, are working reduced hours, or your business has suffered as a result of the COVID-19 pandemic, assistance is available.
Many programs require an application or request, including unemployment assistance to replace lost wages or self-employment income, and loans to small businesses for payroll, rent, and other expenses.
In addition, many banks, credit card companies, auto lenders, insurance companies, telephone, cable and internet providers, and many others are helping customers in need. Call them or check their websites to learn how they can assist.
There is no reason wait. Ask for help now to protect yourself, your family, and your business.
Government Information & Direct Payments
U.S. Government Coronavirus Recommendations and Resources. The federal government is leading America’s relief and assistance efforts.
Government Financial Advice to Consumers. Reliable guidance, including information about deferring student loan payments.
What to Do and Who to Call. https://www.consumerfinance.gov/about-us/blog/protect-yourself-financially-from-impact-of-coronavirus/
Unemployment, Paid Leave, and Tax Deferral
Unemployment Assistance. Greater assistance available, for longer, and to more people including self-employed individuals.
How Do I File for Unemployment Insurance? https://www.dol.gov/general/topic/unemployment-insurance
Unemployment Benefits Finder. https://www.careeronestop.org/LocalHelp/UnemploymentBenefits/find-unemployment-benefits.aspx
Disaster Unemployment Benefits. https://www.benefits.gov/benefit/597
Paid Leave or Disability Payments for Sickness, Care giving, and Childcare. Your employer and the U.S. Government can help.
Paid Leave from Employers. https://www.dol.gov/agencies/whd/pandemic/ffcra-employee-paid-leave
Disability Payments by the Social Security Administration. https://www.ssa.gov/benefits/disability/
Tax Filing and Payment Deadlines. The US Government has offered tax relief.
Coronavirus Tax Relief. https://www.irs.gov/coronavirus
Help for Small Businesses
Small Business Loans and Free Counseling. Small businesses loans with most of balance forgiven. Free advice from business counselors.
Free Business Counselling from Professional Advisors. https://www.score.org/
Facebook Small Business Hub. https://www.facebook.com/business/resource
Healthcare, Housing, Food, and Essential Needs
Healthcare. Financial help for underinsured patients, free medical clinics, ACA and private insurance changes.
Apply for Help Paying Medical Expenses. https://www.healthwellfoundation.org/patients/
Find Free Medical Care. https://www.nafcclinics.org/find-clinic
ACA Enrollment and Private Insurance Changes. https://www.healthcare.gov/coronavirus/
Housing Assistance and Counseling. Free, government sponsored advice, and local housing assistance.
HUD Approved Housing Counselors. https://apps.hud.gov/offices/hsg/sfh/hcc/hcs.cfm
Rental Payment Assistance. https://gradientgivesback.com/foundation
Find Affordable Housing. https://www.voa.org/housing
Essential Needs Assistance. Help in your hometown for food and other essential needs.
Directory for Local Needs. Dial 211 or http://www.211.org/
Help by Nationwide Industries. https://www.fool.com/the-ascent/research/where-find-financial-help-during-coronavirus-pandemic/
Find your Local Salvation Army for Services. https://www.salvationarmyusa.org/usn/covid19/
Small grants. No Strings. https://www.modestneeds.org/
Comprehensive Resource for Food Assistance. https://www.feedingamerica.org/need-help-find-food
Extra Help for Pregnant Women and Young Children. https://www.fns.usda.gov/wic
Federal Assistance to Supplement Your Food Budget. https://www.fns.usda.gov/snap/supplemental-nutrition-assistance-program
Discounted Data and Telephone. https://www.fcc.gov/consumers/guides/lifeline-support-affordable-communications